Digital downloads

Your files will be available to download once payment is confirmed.

Shipping

We use economy shipping here at Swanky Shank-- that way we can save YOU money. If you would like your item(s) any sooner, please let us know and we will create a reserved listing just for you!

If your items total over $50 I will automatically use priority shipping! Also I will also purchase insurance and delivery confirmation!

Returns & Exchanges

I gladly accept returns

Just contact me within: 5 days of delivery

Ship items back to me within: 7 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

1. We do not offer returns OR exchanges on items due to incorrect size chosen-- we are hand-made and cannot operate like a mass manufacturer. However, if we have made a mistake on an item ordered we will absolutely stand behind the item-- please message us with photos and we will see to it that you receive a corrected item or refund.

2. If your item is LOST/UNDELIVERABLE unfortunately we are NOT held responsible. Let us know if you want us to purchase insurance on your behalf ahead of time (usually around $2).

3. If the package is returned because of an incorrect address on your PayPal account, you are responsible for the additional shipping charge.

4. All returned items should be returned within one week of receipt. Items must be in original condition, containing no signs of wear, no traces of lotion/tobacco/etc. AND UNWASHED.

Additional

RUSH ORDERS: any orders needed ASAP have a 25% price increase. If I don't have any orders ahead of yours, I'll gladly waive this fee. Please convo for more details! :)

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